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Remote tech support · Kitchener-Waterloo & Canada-wide

Tech help,
made human.

Is your laptop running slow? Getting a weird error? Not sure if that email is a scam? Whatever you're dealing with — whether you're a student, a professional, a senior, or just someone figuring it out — I'm here. No rush, no judgment.

Windows · Mac · Linux · PC · Phone · Tablet

Abi
● Available for free consult
· Founding launch pricing open
// how it works

We start simple and only go further if needed.

01

Chat or message

Most issues get solved right here.

02

Voice or video call

I walk you through it together.

03

Screen share

You show me, I guide you.

04

Remote access

Only when needed. You're in control the whole time.

Most quick fix issues are resolved fully remote. If hands-on access is needed, you're welcome to drop off your device at my location in Kitchener.

4+ years university IT support, Canada
·
Pay only if fixed
·
Free consult

I'm just getting started — here's how it works.

I'm just starting OMXAV. For the first 10 customers, pricing is reduced in exchange for an honest review of your experience. After that, standard pricing applies.

Quick Fix $24.99 standard $44.99
Deep Fix $59.99 standard $84.99

Founding customers keep founding pricing for the rest of 2026, for any future sessions.

Book a free consult → See full pricing →
// why people choose remote

Most tech problems are stressful.
They don't have to be.

Remote, honest, no pressure — here's how it works.

🏠

No driving. No waiting.

Stay home. No unplugging, no dropping off, no waiting days. Most issues are sorted in a single session — remotely, while you watch.

No fix, no charge.

You pay only if the problem is actually resolved. No diagnostic fees, no "we tried our best" bills. That's the deal, no exceptions.

What I help with — pick one, or just ask.

04 services · all remote
01

Gaming & PC Help

Lag, FPS issues, peripheral setup, PC builds. Honest advice, no upsell.

02

Software Help

Slow PCs, Windows & Mac issues, apps, errors, virus concerns — plain language solutions.

03

Hardware Help

Diagnostics, upgrade advice, file recovery, peripheral setup — thorough and unhurried.

04

Ask Anything

No clear category? Random tech question? Bring it. Honest answer, no charge.

I've been the person everyone calls about tech since I was a kid.

For the last 4 years, it's been my profession — supporting real users every day in university IT support. OMXAV is just me — no call centers, no agents, no handoffs. You always talk directly to Abi.

No call center. No script. No upsell. Just Abi.

Read the full story →
4 years
Professional university IT support
24 years
Computers, gaming, tinkering
100%
Pay only if your problem is actually fixed
// what people say

Real people, real problems solved.

Parvathy Vinu via Google
★★★★★

"My laptop got stuck on a Windows update and wouldn't finish or turn back on. I couldn't get out to a store so I reached out to Abi. He scheduled a call, asked me all the details and made it work. We got on a video call and he guided me through the fix quickly and clearly. Very professional and easy to communicate with. Will definitely contact him again."

Anushma
★★★★★

"Abi helped my mother who has no tech background learn basic computer operations over a video call. Very patient, never made her feel embarrassed for not knowing things. She actually feels confident using her computer now."

Sibin
★★★★★

"My old laptop was basically unusable, everything took forever and Windows was just too heavy for it. Abi had a look and suggested switching to a lighter Linux version instead of replacing the whole thing. Honestly I didn't know that was even an option. Dropped it off at his place, he set it up, and now it actually runs. Nothing fancy but it does everything I need. Saved me from buying a new laptop."

Paul
★★★★★

"My MacBook had been sitting in a drawer for a good while, and when I finally opened it the WiFi just wouldn't connect. I was Googling around and found Abi. What I really liked straight away was his whole remote setup, you don't have to go anywhere, just a call from home. I sent him a message on WhatsApp, he got back to me quickly, we booked a call, he connected to my screen and sorted it out in the same session. He took his time, never made me feel rushed, and actually listened instead of just clicking around. For the convenience and the price, it's worth it. He's my person now for anything computer related."

// common questions

Quick answers before you reach out.

How do you access my computer safely?
We always start with chat or a call — no access needed for most issues. If we do need screen share or remote access, you initiate it, you can see everything happening in real time, and you can disconnect instantly. I never store your data or keep access after the session.
What if you can't fix it?
You don't pay. That's the deal — Quick Fix sessions are pay-only-if-resolved. If I can't fix it, I'll tell you honestly what I think the issue is and what your options are, including if it needs a specialist or physical repair shop.
How long does a session take?
The free consult is 15–20 minutes. Most Quick Fix sessions are resolved in 30–60 minutes. Complex issues booked as Deep Fix sessions are scoped together first so you know the time before we start — no surprises.
What if my issue can't be fixed remotely?
Most problems are solved remotely. In rare cases where hands-on access is needed, just get in touch and we can arrange a drop-off at my location in Kitchener.
Do I need to install anything?
For most issues, nothing at all — we resolve it through chat or a call. If screen share is needed, I'll walk you through using a simple tool — most are already on your device or take under a minute to set up. No permanent installations, nothing left behind after the session.

Ready to fix it? Start for free.

Book a free 15-minute consult. No commitment, no clock running. You'll know exactly what you need — or if you need anything at all.

Founding launch · from $24.99 · Free consult to start

Book a Free Consult →
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